HOW CAN WE HELP?

From finding the perfect fit to tracking your order, we've got the answers to our most frequently asked questions.

My Package Shows as Delivered, But I Haven’t Received It

If your BodyFlexx order is marked as delivered but hasn’t arrived, it may still turn up. Follow these steps to help locate your package.

1. Allow two business days for delivery

Occasionally, a package’s delivery status may update before it reaches you. Please allow two business days after the tracking shows “Delivered” for your package to arrive.

While you wait, complete the checks below.

2. Check nearby delivery spots

Your carrier may have placed your package somewhere sheltered or out of sight. Check:

  • Your mailbox, community mailbox, or parcel locker.

  • Your front, side, and back entrances.

  • Behind planters, outdoor furniture, or other sheltered areas.

  • Your building’s mailroom, reception desk, or concierge.

Ask household members and nearby neighbours whether they accepted the package on your behalf.

3. Review the carrier’s tracking details

Visit our Track My Order page or use the tracking link in your shipping confirmation email. You can also find “Track My Order” in our website footer.

Look for the carrier’s name and tracking number. If available, follow the link to the carrier’s own tracking page for additional details, such as:

  • A delivery photo.

  • The location where your package was left.

  • A delivery signature.

  • A local delivery partner’s tracking number.

If a local carrier completed the delivery, its tracking page may provide more information about the final delivery location.

4. Confirm your shipping address

Check the shipping address in your order confirmation email. Make sure the street address, apartment or unit number, and postal code are correct.

If you notice an error, let us know when you contact us.

5. Contact us if your package is still missing

If two business days have passed since your package was marked as delivered and you’ve completed these checks, please contact BodyFlexx Support or email Info@shopbodyflexx.com.

Include your:

  • Order number.

  • Name and email address used at checkout.

  • Confirmed shipping address.

  • Tracking number and any relevant delivery details.

  • A brief description of the places you’ve checked.

Our team will review the information you provide and help you with the next steps.

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