HOW CAN WE HELP?

From finding the perfect fit to tracking your order, we've got the answers to our most frequently asked questions.

Shipping & Tracking

Where is my order?

Once your order ships, we’ll email you a shipping confirmation with tracking details. Check your inbox and spam folder, then use the tracking link to see your package’s latest status. 

Need help? Email info@shopbodyflexx.com with your order number.

Track my order

How long will my order take to arrive?

How long will my order take to arrive?

For Canadian orders, allow 1–2 business days for processing, followed by an estimated 3–9 business days for standard shipping or 1–3 business days for express shipping to most addresses.

Northern and remote locations may take longer. Delivery times are estimates, and express shipping does not shorten processing time. You’ll receive a tracking link by email once your order ships.

See our Shipping Policy for full details.

How much does shipping cost, and do you offer free shipping?

We offer free standard shipping on Canadian orders of $99 CAD or more and US orders of $99 USD or more, after discounts and before taxes, duties and shipping charges.

For orders below these amounts, standard shipping costs $12 CAD within Canada or $9.99 USD to the US.

Express shipping options and rates are calculated and displayed at checkout. Free-shipping offers apply to standard shipping only. Applicable US duties and import taxes are calculated and paid at checkout, including on orders that qualify for free shipping.

See our Shipping Policy for full details.

My tracking says delivered, but I haven’t received my package. What should I do?

Check your mailbox, entrance, parcel locker, and any safe delivery locations. Ask household members or building staff whether they accepted the package, and review any carrier delivery photo. If you still can’t find it, contact us with your order number and tracking details.

Get Help With a Missing Package

What should I do if my order is delayed?

Check your tracking link for carrier updates and compare them with your estimated delivery window. If that window has passed, contact us with your order number. We’ll help check the shipment’s status and explain the next steps.

You can also visit our Track My Order page to look up your shipment.

How can I track my order?

Use the tracking link in your shipping confirmation email. If you need help finding it, contact us with your order number.

Track my order

Where do you ship?

We currently ship to Canada and the United States. Shipping options and estimated delivery times depend on your destination. Enter your shipping address at checkout to see the available options.

Shipping policy

Will I have to pay duties or additional fees?

Canadian customers won’t receive a separate customs-duty bill for their BodyFlexx order. Applicable sales taxes are shown at checkout. For U.S. orders, duties and taxes are calculated and collected at checkout.

Can I change my shipping address after placing an order?

Contact us as soon as possible with your order number and the correct shipping address. We’ll check whether an update is still possible, but address changes aren’t guaranteed once an order is being processed or has shipped.

Request an Address Change

Returns & Exchanges

What is your return policy?

Request a return within 30 days of receiving your item. Items must be new, unworn and unwashed, with all original tags, packaging and any hygiene seals fully intact.

Review our Returns & Exchanges policy for eligibility, exclusions and instructions, or to start your return.

How do I start a return?

Email info@shopbodyflexx.com or use our store chat to request a return. Include your order number and the items you’d like to return.

Live chat is available 8am–6pm Eastern Time, seven days a week. Wait for approval and return instructions before sending your items back.

How to Start a BodyFlexx Return

Can I exchange my item for another size?

Yes! We offer exchanges for Canadian and US orders. Email info@shopbodyflexx.com within 30 days of receiving your order, with your order number and the item and size you’d like.

You cover shipping the original item back to us in Canada, and we cover shipping your replacement to you. For US exchanges, any applicable duties and import taxes on the replacement are your responsibility.

Items must be unworn, unused, with tags and in their original packaging. Please contact us before returning your item. Once your return is inspected and accepted, we’ll send your replacement, subject to availability.

See our Return Policy for full details.

Exchange your size

Who pays for return shipping?

Customers are responsible for purchasing tracked return shipping label. BodyFlexx will cover the restocking fee. Please wait for approval and return instructions before purchasing postage or sending your items back.

Refund policy

When will I receive my refund?

After we receive, inspect and approve your return, your refund will be issued to your original payment method within five business days of approval. Your bank or payment provider may take additional time to post the funds.

If more than 15 business days have passed since approval, email us at info@shopbodyflexx.com with your order number.

Understanding your refund

What if I received a damaged or incorrect item?

If your item arrived damaged, defective, incorrect or not as described, email info@shopbodyflexx.com promptly with your order number, a description of the issue and, where possible, clear photos.

Please contact us before purchasing return postage or sending the item back so we can review the issue and arrange an appropriate resolution.

Contact us about your order

Are any items excluded from returns?

Gift cards, store-credit balances, custom or personalised products, free promotional items and items marked Final Sale are excluded from standard returns and exchanges.

Items showing wear, washing or customer-caused damage, or missing original tags, packaging or intact hygiene seals, are also ineligible.

If your item arrived damaged, defective, incorrect or not as described, contact BodyFlexx so we can help. These exclusions do not affect your statutory rights.

Check return eligibility

Ordering & Payment

How do I place an order?

Choose your preferred product, colour, and size, then select Add to Cart. Review your cart and continue to checkout to enter your delivery, payment details and any promotion codes. Check the product’s size guide before ordering.

Find your size before ordering

What payment methods does BodyFlexx accept?

The payment methods available for your order are displayed at checkout. Choose your preferred option before completing your purchase.

Explore payment options

Can I change or cancel my order?

Contact us as soon as possible with your order number and requested change. We’ll check whether it’s still possible, but changes and cancellations aren’t guaranteed once processing has begun.

**NEW ARTICLE: 
Changing or Cancelling an Order

Request an order change

Can I change my shipping address after placing an order?

Contact us as soon as possible with your order number and the correct shipping address. We’ll check whether an update is still possible, but address changes aren’t guaranteed once an order is being processed or has shipped.

Request an address change

How do I use a discount code?

Enter your code in the discount field at checkout and apply it before paying. Check that the discount appears in your order total. Some offers have eligibility requirements or exclusions.

How discounts and offers work

Why isn’t my discount code working?

Check the spelling, expiry date, minimum purchase requirement, and eligible products. The offer may also have restrictions on combining discounts. If you still need help, contact us before completing your order.

How discounts and offers work

Can I combine discount codes or offers?

Whether discounts can be combined depends on each offer’s terms. Review the promotion details and check your final total before paying.

How discounts and offers work

I didn’t receive an order confirmation. What should I do?

Check your spam and junk folders and confirm which email address you used at checkout. If you still can’t find it, email info@shopbodyflexx.com with your name, checkout email, and approximate order date.

Get help finding your order

My payment didn’t go through. What should I do?

Check your billing details and any message shown at checkout. If you’re unsure whether the order was placed, contact us before trying again to avoid a duplicate order. Never send your full card details by email or chat.

Get checkout help

Sizing & Care

How do I choose the right size?

Refer to the size guide available on each product page and compare your measurements. Follow that product’s fit notes, as sizing can vary between styles. Start with your measurements rather than your usual clothing size.

View our size guide

What should I do if I’m between sizes?

Check the product’s fit notes for guidance. Don’t automatically size down for stronger compression. If you’re unsure, contact us with your measurements and the product name so we can help you choose.

View our size guide

How do I measure my waist, hips, and bust?

Check the product’s fit notes for guidance. Don’t automatically size down for stronger compression. If you’re unsure, contact us with your measurements and the product name so we can help you choose. 

See how to measure

How should shapewear fit?

Shapewear should feel snug and supportive while allowing you to breathe and move comfortably. If it feels painfully tight, digs in, or restricts movement, check the size and style before continuing to wear it.

Find your best fit

Why does my shapewear roll down or ride up?

The size, garment length, compression, or cut may not suit your measurements. Check that the garment is evenly positioned and compare your measurements with its size guide. A different size or style may give you a better fit.

Find your best fit

How do I put on my shapewear?

For step-in styles, gently gather the fabric, step in, and ease it upward in small sections. Smooth it into place without pulling hard on straps or seams. Follow any instructions provided for closures or adjustable features.

How to put on shapewear

How should I wash my shapewear and activewear?

Follow the care label on your garment, as instructions vary by fabric and style. Check the recommended wash temperature, washing method, and drying instructions before cleaning.

Garment care guide

Can I put my shapewear in the dryer?

Check the care label first. If tumble drying isn’t permitted, allow the garment to air-dry as directed. Avoid applying heat that the garment’s care instructions don’t allow.

Garment care guide

Product Questions

Which shapewear style should I choose?

Start with the outfit you’ll wear and the area where you want support. Bodysuits, shorts, briefs, and shaping tops offer different coverage. Compare the product descriptions for compression, neckline, length, and closure details.

Find the best shapewear for your outfit

What is the difference between shapewear and shaping clothing?

Shapewear is generally designed to be worn beneath an outfit. Shaping clothing combines an outerwear style with shaping features, so it can form part of the outfit itself. Check each product description for its intended use.

Shapewear vs. Shaping Clothing: What’s the Difference?

What is the difference between waist trainer leggings and regular leggings?

Our waist trainer leggings feature an adjustable corset-style waistband. Regular leggings have a different waistband construction and fit. Compare each style’s product details to choose the support and adjustability you prefer.

Compare our waist trainer leggings

Which product is best for tummy support?

Look for styles with shaping coverage around the waist and abdomen, such as high-waisted shorts, briefs, or bodysuits. The best choice depends on your outfit, preferred coverage, and comfort.

Shop by target area

Will my shapewear show under clothing?

Visibility depends on the garment’s seams, edges, colour, and your outfit’s fabric. Choose coverage that stays within your outfit’s neckline and hem, and check the fit underneath the clothing you plan to wear.

Choose shapewear for your outfit

Do I wear a bra or underwear with my shapewear?

It depends on the style and your preference. Check whether the product has built-in bust support, an open-bust design, or a gusset. Those features help you decide what to wear underneath.

What to wear under shapewear

How do I put on shapewear?

Gently gather the fabric and step in one foot at a time, then ease it over your thighs and hips in small sections. Hold the main fabric instead of pulling on seams or straps, and smooth any bunching before adjusting the fit.

View our step-by-step shapewear tutorial

Are BodyFlexx leggings squat-proof?

Check the specific product description for opacity details. Fit and fabric stretch affect coverage, so test your chosen size in good lighting while bending and moving before wearing it for a workout.


How to Check Legging Fit and Coverage

Explore BodyFlexx Leggings

What is the difference between sauna activewear and regular activewear?

Our sauna activewear features a neoprene lining designed to retain body heat and increase sweating in and retain body heat during workouts.

Our regular activewear focuses on breathable, moisture-wicking fabrics for comfortable movement during workouts and everyday wear. Check each product’s description for its materials, intended use, fit and care instructions before choosing.

Sauna Activewear vs. Regular Activewear

How do I adjust the hooks on waist trainer leggings?

Choose the hook setting that closes comfortably without forcing it. Fasten the waistband evenly and check that you can move comfortably. Follow the product’s fit notes when selecting your size and compression.

ARTICLE/TUTORIAL: 
Include in the waist trainer leggings guide, ideally with photos

See the full guide

How do I put on and adjust my waist trainer leggings?

Unfasten all hooks, then gently work the leggings up over your legs and hips. Smooth the fabric before fastening the waistband from the bottom up on the loosest setting. Adjust for a snug fit that lets you breathe and move comfortably.

View the step-by-step guide

Gift Cards

How do BodyFlexx gift cards work?

BodyFlexx digital gift cards let you choose the shapewear, activewear or shaping clothing you love. Select an amount, purchase online and use the unique gift card code at checkout.

Can I send a gift card directly to someone else?

Yes, you can forward your gift card email to the recipient. If the gift card product page offers a “Send as a gift” option, enter their details to have it delivered directly.

How will I receive my BodyFlexx gift card?

Your digital gift card is delivered by email once your order has been processed. The email contains your gift card code and instructions for using it. If it hasn’t arrived, check your spam or junk folder.

Can BodyFlexx gift cards be returned or refunded?

No. BodyFlexx gift cards are final sale and cannot be returned or refunded.

Can I use my gift card more than once?

Yes. You can use your gift card across multiple orders until its balance is spent. Any unused amount stays on the same gift card.

How can I check my gift card balance?

Open your original gift card email and follow the link to view your gift card and remaining balance. If you need assistance, email info@shopbodyflexx.com.

How do I use a BodyFlexx gift card at checkout?

Enter your unique code in the gift card or discount code field at checkout and select Apply. Your available balance will be deducted from the total. If your order costs more than your balance, pay the difference using another available payment method.

What should I do if I lose my gift card email?

Search your inbox for “BodyFlexx” and check your spam, junk and deleted folders. If you still can’t find it, email info@shopbodyflexx.com with your order number or the email address used for the purchase so we can help locate it.

What should I do if I lose my gift card email?

Search your inbox for “BodyFlexx” and check your spam, junk and deleted folders. If you still can’t find it, email info@shopbodyflexx.com with your order number or the email address used for the purchase so we can help locate it.

Loyalty & Rewards

Can I use a rewards discount with another promotion?

Whether discounts can be combined depends on the terms of your reward and the promotion. Check the details in your rewards account before redeeming. Checkout will show which discounts can be applied together.

How do I check my points balance?

Sign in to your BodyFlexx Rewards account to view your current points balance, available rewards and membership level. Use the same email address you use for your purchases.

How do I earn points on my purchases?

Shop using the email address linked to your BodyFlexx account. Bronze members earn 8 points per $1 on eligible purchases, while Silver members earn 10 points per $1. Check your rewards account for additional earning opportunities.

How do I join BodyFlexx Rewards?

Visit BodyFlexx Rewards and sign in or create your customer account. Once signed in, you can view your points, available rewards and ways to earn.

How do I receive my birthday reward?

Add your birthday in your BodyFlexx Rewards account to qualify for 1,000 birthday points. Follow the instructions shown there, including any advance registration requirements.

How do I redeem my points for rewards?

Open your rewards account, choose an available reward and follow the redemption instructions. You can redeem 1,000 points for $5 off. Check the reward’s terms before completing your purchase.

How does the BodyFlexx Rewards program work?

Earn points when you shop and complete eligible activities, then redeem them for discounts on future purchases. Bronze members earn 8 points per $1, and Silver members earn 10 points per $1. Redeem 1,000 points for $5 off through your BodyFlexx Rewards account.

What are the BodyFlexx Rewards membership levels?

BodyFlexx Rewards has two membership levels. Bronze has no spending minimum and earns 8 points per $1. Silver starts at $250 in lifetime spending and earns 10 points per $1. View your membership level in your rewards account.

What happens to my points if I return an item?

For help understanding how a return affects your points or a redeemed reward, email info@shopbodyflexx.com with your order number. We can review your order and rewards account.

Why aren’t my rewards points showing in my account?

Check that you’re signed in to your rewards account using the same email address as your order. Review any conditions listed for the earning activity. If points are still missing, email info@shopbodyflexx.com with your order number and account email.

Refer & Earn

Can I refer more than one friend?

Check the referral offer in your BodyFlexx Rewards account for any limits on referrals and rewards. Each friend must meet the offer’s eligibility requirements.

How do I share my referral link with a friend?

Copy your personal link from your rewards account and send it by text, email or a direct message. Ask your friend to open that link and follow the instructions to claim their offer before ordering.

How does my friend claim their referral discount?

Your friend should open your personal referral link and follow the instructions to claim their discount. They can then apply the provided code at checkout on their first eligible order of $50 or more. The offer’s terms and exclusions apply.

How does the BodyFlexx Refer & Earn program work?

Share your personal referral link with a friend. They receive $15 off their first eligible order of $50 or more, and you receive a $15 reward once the referral qualifies. Find your link and offer details in your BodyFlexx Rewards account.

Is there a minimum purchase for the referral discount?

Yes. Your friend’s first eligible order must be $50 or more to use their $15 referral discount. Review the offer details accessed through your referral link for any exclusions or additional conditions.

When will I receive my referral reward?

Your reward becomes available after your friend’s purchase meets the referral program’s eligibility requirements. Check the referral section of your rewards account for the offer’s conditions and your reward status.

Where can I find my referral link?

Sign in to your BodyFlexx Rewards account and open the referral section. Copy your personal referral link from there so your friend’s purchase can be connected to your referral.

Why hasn’t my referral reward arrived?

Check that your friend used your personal referral link, claimed the offer and completed an eligible first purchase. If you still need help, email info@shopbodyflexx.com with your account email and the date of the referral so we can investigate.

Wishlist

Can I share my BodyFlexx wishlist?

If a Share option appears on your Wishlist page, use it to send your saved favourites. You can also share individual product links with friends and family.

Do I need an account to create a wishlist?

Tap a product’s heart icon to get started and follow any sign-in prompts shown. You can access your saved favorites from the Wishlist page.

Does adding an item to my wishlist reserve it?

No. Saving an item to your wishlist does not reserve it or lock in its price. Sizes, colours and prices may change before you purchase.

How do I move an item from my wishlist to my bag?

Open your wishlist and select the product you want. Choose your preferred size and colour, then add it to your bag. Availability and pricing are confirmed when you shop.

How do I remove an item from my wishlist?

Open your wishlist and use the item’s remove control. You can also tap its selected heart icon to unsave it.

How do I save BodyFlexx products to my wishlist?

Tap the heart icon beside a product to save it for later. Open your BodyFlexx Wishlist to revisit your saved favorites.

Where can I find my wishlist?

Click the heart icon in the website header, or visit your BodyFlexx Wishlist directly to view your saved products.

Will my wishlist be saved when I leave the website?

Wishlist saving depends on your sign-in status and browser settings. Return using the same browser and device, and avoid clearing your browsing data. Follow any account or save options shown on your Wishlist page.

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