BodyFlexx has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. it will be the customer's responsibility to provide return shipping labels. There is no restocking fee on any return.

To start a return, you can initiate the return via the link in our website footer or contact us at info@shopbodyflexx.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 16 Erlesmere Ave., Brampton, ON Canada, L6W 2T5. You may use any return method at your own cost. 

You can always contact us for any return question at info@shopbodyflexx.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Original delivery charges are generally non-refundable. We refund these charges when the refund is due to a defective item or an error on our part. We may also refund delivery charges in other circumstances at our discretion.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items), or damaged / clearly worn items will also not be accepted,

Unfortunately, we cannot accept returns on gift cards.

Exchanges
To request an exchange, email info@shopbodyflexx.com with your order number and the item and size you’d like instead. Exchanges must meet the eligibility requirements outlined in this policy and are subject to availability.

You are responsible for the cost of shipping the original item back to us. BodyFlexx covers the shipping cost of sending your replacement item to you. Once we receive and inspect your return and approve the exchange, we’ll ship your replacement.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take a few days for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopbodyflexx.com