Need a different size? You can request a BodyFlexx size exchange within 30 days of receiving your item, subject to eligibility and stock availability.

Customers in Canada and the United States pay return postage. BodyFlexx covers standard shipping for approved replacement items to both countries. U.S. customers are responsible for any applicable duties and import taxes on replacement items.

Before requesting an exchange

Check our Size Guide and the sizing information on your product’s page. Follow any product-specific fit notes, as sizing can vary between styles.

If you’re unsure which size to choose, contact BodyFlexx Support before sending your item back. Include the product name, your current size and how it fits so we can help.

How to request a size exchange

1. Contact us within 30 days

Email info@shopbodyflexx.com with:

• Your order number.

• The item and size you received.

• The size you would like instead.

Please mention that you’re requesting a size exchange so we can confirm availability and provide the appropriate instructions.

2. Wait for approval

We’ll review your request and confirm the next steps. Do not purchase return postage or send your item back until you receive approval and return instructions.

For U.S. exchanges, we’ll provide customs instructions and explain how any applicable duties and import taxes on your replacement will be handled before you send your original item back. You may then choose whether to proceed with an exchange or request an eligible refund or store credit instead.

3. Pack and return your item

Purchase a tracked return shipping service and send your approved item to the address provided. All approved returns from Canada and the United States are sent to our return address in Canada.

Include your order number inside the package. Keep your postage receipt and tracking number until your exchange is complete.

4. Receive your replacement

Once we receive, inspect and approve your returned item, we’ll arrange shipment of your replacement size, subject to stock availability.

BodyFlexx covers standard replacement shipping within Canada and to the United States. Any applicable duties and import taxes on U.S. replacement items are the customer’s responsibility.

What condition must my item be in?

Items must be in new, unworn and unwashed condition, with all original tags, packaging and any hygiene seals fully intact.

Garments must be free from stains, makeup, deodorant marks, odours, pet hair and other signs of wear or use. All exchanges are subject to inspection and approval.

Review our Returns & Exchanges Policy for full eligibility requirements and exclusions, including Final Sale items.

Who pays for exchange shipping?

Canadian exchanges

You pay to return the original item. BodyFlexx covers standard shipping for the approved replacement item within Canada.

U.S. exchanges

You pay to return the original item to us in Canada. BodyFlexx covers standard shipping for the approved replacement item to the United States.

Any applicable duties and import taxes on the replacement are your responsibility. Free replacement shipping does not include these charges.

There is no restocking fee for either country. Return postage costs depend on your location, parcel size and selected carrier and service.

If your item arrived damaged, defective or incorrect, contact us before purchasing postage so we can arrange an appropriate resolution.

Can I exchange multiple items from the same order?

Yes, provided each item is eligible and approved for exchange.

Pack all approved items from the same order together in one box or securely sealed mailing bag and use one return shipping label.

The contents must match your approved return request so we can process each item correctly. Include your order number inside the package, and contact us before combining items from different orders.

What if my order included a promotional offer?

An approved exchange for another size of the same style preserves the promotional benefit from your original purchase, including eligible BOGO and Buy Two, Get One Free offers.

Exchanges remain subject to stock availability, return eligibility and the shipping and duties terms above.

If you choose a refund or store credit instead, promotional return adjustments may apply. We’ll explain any adjustment and confirm the eligible amount before you send your return.

What if my preferred size is unavailable?

If your requested size is unavailable, we’ll contact you to discuss an eligible refund to your original payment method or store credit.

Store credit is optional and can be used toward a future BodyFlexx purchase. See our Returns & Exchanges Policy for details.

What if I received the wrong size?

If the size you received differs from the size on your order confirmation, email info@shopbodyflexx.com with your order number and, where possible, a photo of the garment’s size label.

Contact us before purchasing return postage so we can review the error and arrange an appropriate resolution.

How can I check my exchange status?

Email info@shopbodyflexx.com with your order number. If you’ve already shipped your return, include the tracking number so we can help check its progress.

Need assistance?

Contact BodyFlexx or email info@shopbodyflexx.com with questions about sizing or your exchange.

Live chat is available 8 a.m.–6 p.m. Eastern Time, seven days a week.