Haven’t received your order confirmation, or having trouble completing your payment? Follow the steps below to check your order status and get help.

I didn’t receive my order confirmation. What should I do?

Your order confirmation should arrive by email after you successfully place your order.

1. Check your spam, junk and promotions folders. Search your inbox for “BodyFlexx.”
2. Check the email address you entered at checkout. A spelling mistake may prevent your confirmation from reaching you.
3. Allow a little time for the email to arrive. Confirmation emails can occasionally be delayed.
4. Contact us if you still can’t find it. We can help check whether your order was placed and resend your confirmation if needed.

Avoid placing another order until you’ve checked with us, especially if you see a charge or pending transaction on your payment account.

Contact BodyFlexx Support or email Info@shopbodyflexx.com. Include your name, the email address used at checkout and the approximate date of your purchase.

My payment didn’t go through. What should I do?

If your payment was declined or you couldn’t complete checkout:

1. Check your payment details. Make sure your card number, expiry date, security code and billing address match the information held by your payment provider.
2. Check your available funds or credit. Your payment provider may also have transaction limits or security restrictions.
3. Complete any verification requested. Your bank or payment service may require an additional approval step.
4. Try another payment method. If the issue continues, use another available option at checkout.
5. Contact your payment provider. They can explain why a payment was declined and help resolve restrictions.

If checkout freezes or displays an error, try refreshing the page or using another browser. If you see a charge or are unsure whether your order went through, contact us before trying again.

For Shop Pay Installments or Afterpay issues, contact the relevant provider for help with approval or account restrictions.

I see a pending charge, but I don’t have an order confirmation

A pending transaction may be a temporary authorization and does not necessarily mean your order was completed. Your payment provider can confirm its status and advise when any unused authorization will be released.

Contact BodyFlexx Support so we can check whether an order was created.

For your security, never send your full card number, security code, password or verification codes by email or chat.