Wondering how much shipping costs or when your BodyFlexx order will arrive? Here’s what to know about Canadian shipping options, processing times and tracking.
What does shipping cost?
Standard tracked shipping within Canada is $12 CAD for orders under $99 CAD. Orders of $99 CAD or more qualify for free standard shipping.
The free-shipping threshold is calculated after discounts and before taxes and shipping charges.
Prefer faster delivery? Canada Post Xpresspost and Purolator Express are available for eligible addresses, with rates calculated at checkout. Free-shipping offers apply to standard shipping only.
Review our Shipping Policy for full details.
When will my order arrive?
Your delivery timeline includes two stages:
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Order processing: Allow 1–2 business days for preparation and dispatch.
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Shipping: Allow an estimated 3–9 business days for standard delivery, or 1–3 business days for express delivery to most addresses, after dispatch.
Express availability and delivery estimates depend on your address and selected service. Northern and remote destinations may take longer.
Business days exclude weekends and public holidays. Delivery estimates are not guarantees, and weather, peak shipping periods and carrier disruptions may cause delays.
Express shipping does not shorten order-processing time.
For pre-order items, check the dispatch information on the product page before purchasing.
Where does my order ship from?
We dispatch orders from our inventory in Brampton, Ontario, Canada.
Your Canadian order ships domestically, so you won’t pay import duties on delivery. Applicable sales taxes are shown at checkout.
Which shipping carriers do you use?
For standard shipping, BodyFlexx selects a tracked service through Canada Post, UPS or Purolator.
If you choose Canada Post Xpresspost or Purolator Express at checkout, your order will ship using the selected carrier and service.
How can I track my parcel?
Open your shipping confirmation email and select the tracking link to view your parcel’s progress.
You can also enter your tracking number directly on the carrier’s website:
A “label created” status may appear before the carrier receives or scans your parcel. Allow time for the first scan, then check again for updates.
If you haven’t received your shipping confirmation, check your spam or junk folder. You can also contact BodyFlexx with your order number for assistance.
What if my order is delayed or marked delivered?
Start by checking the latest carrier tracking updates.
If your parcel is marked delivered, check your mailbox, parcel locker, building reception and any safe delivery locations. Ask whether someone in your household accepted it.
If you still cannot locate your package, or tracking has stopped updating, contact BodyFlexx with your order number and tracking number so we can help investigate.
What if I entered the wrong address?
Contact us promptly with your order number and the correct shipping address, including any apartment or unit number.
We’ll do our best to help, but address changes may not be possible once your order has been processed or dispatched.
If a parcel is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.
What if I need to return or exchange my purchase?
You can request an eligible return or size exchange within 30 days of receiving your item. Visit our Returns & Exchanges page for eligibility requirements and instructions.
Customers purchase their own tracked return postage for eligible refunds, size exchanges and store-credit returns. There is no restocking fee.
BodyFlexx covers standard shipping for approved replacement size-exchange items within Canada. Replacements are sent after your return is inspected and approved, subject to availability.
Please wait for return approval and shipping instructions before sending anything back.
If your item arrived damaged, defective or incorrect, contact us before purchasing return postage so we can help resolve the issue.
Need assistance?
Contact BodyFlexx or email info@shopbodyflexx.com with your order number.
Live chat is available 8 a.m.–6 p.m. Eastern Time, seven days a week.
