Ordering BodyFlexx for delivery to the United States? Here’s what to know about shipping, delivery estimates, duties and tracking.

Where does my order ship from?

We ship U.S. orders from our inventory in Brampton, Ontario, Canada.

Your order crosses an international border and may require customs processing. Shipping from Canada does not necessarily mean an item was manufactured in Canada.

What does U.S. shipping cost?

U.S. standard shipping rates are:

• Orders under $99 USD: $9.99 USD

• Orders of $99 USD or more: FREE standard shipping

Free-shipping eligibility is calculated after discounts and before taxes, duties and shipping charges.

These rates also apply to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands, although delivery to these destinations may take longer.

Canada Post Xpresspost USA is available where offered at checkout, with rates and delivery estimates shown before you complete your purchase.

Free shipping applies to standard shipping only and does not cover express shipping, duties or import taxes.

For APO, FPO and DPO addresses, please contact us before ordering so we can confirm service availability.

See our Shipping Policy for full details.

When will my order arrive?

Please allow 1–2 business days for processing before your order is dispatched. We process orders Monday through Friday, excluding public holidays. Pre-order items may have a separate dispatch schedule listed on the product page.

Standard shipping to most U.S. addresses takes an estimated 4–8 business days after dispatch. Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and remote destinations may require additional time.

Express delivery estimates are shown at checkout where the service is available.

Shipping estimates do not include processing time and are not guaranteed. Customs processing, weather, public holidays and carrier disruptions may affect delivery.

Express shipping does not shorten order-processing time or eliminate customs processing.

Will I pay duties on my U.S. order?

Applicable duties and import taxes are calculated, displayed and paid at checkout.

These charges are separate from product prices and shipping fees. An order that qualifies for free standard shipping may still have applicable duties and import taxes.

If a carrier requests an unexpected payment, contact BodyFlexx with your order number, tracking number and a copy of the payment request so we can review it.

What is the difference between shipping, duties and taxes?

• Shipping charges cover transporting your order.

• Import duties are charges associated with bringing goods into the United States.

• Applicable taxes are shown in your checkout summary.

Review your final order total before completing payment. If you have questions about a charge, contact us before placing your order.

How can I track my order?

Once your order has been dispatched, we will email you a shipping confirmation containing your tracking number and a link to follow your parcel.

A “label created” status may appear before the carrier receives or scans the package. International shipments may also have gaps between tracking updates while moving through customs or between carrier facilities.

If you cannot find your shipping confirmation, check your spam or junk folder. For assistance, email info@shopbodyflexx.com with your order number.

What if my order is delayed or marked delivered?

Check the latest updates using the tracking link in your shipping confirmation.

If tracking shows delivery but you cannot locate your parcel, check your mailbox, parcel locker, building reception and safe delivery locations. Ask whether someone in your household accepted it.

If you still cannot find your order, or tracking has stopped updating, contact BodyFlexx with your order and tracking numbers so we can help investigate.

Can I correct my shipping address?

Email info@shopbodyflexx.com promptly with your order number and the correct address, including your apartment or unit number and ZIP code.

We will do our best to help, but address changes may not be possible once your order has been processed or dispatched.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

What if I need to return or exchange my purchase?

You can request an eligible return or size exchange within 30 days of receiving your item. Please contact BodyFlexx before purchasing return postage or sending anything back.

U.S. customers pay to return the original item to us in Canada. BodyFlexx covers standard shipping for approved replacement exchange items to the United States. Any applicable duties and import taxes on the replacement are your responsibility. We will explain how these charges will be handled before you send your original item back.

Items must be in new, unworn and unwashed condition, with original tags, packaging and any hygiene seals intact. Other eligibility requirements and exclusions apply.

Replacements are shipped after your return is inspected and approved, subject to availability. You may also choose an eligible refund or store credit. No restocking fee applies.

Duties and import taxes paid on the original order are handled separately and are not automatically refunded when merchandise is returned.

If your item arrived damaged, defective or incorrect, contact us before purchasing postage. Include your order number, a description of the issue and, where possible, clear photos.

See our Returns & Exchanges Policy for full details.

Need assistance?

Visit our Contact BodyFlexx page or email info@shopbodyflexx.com.

Live chat is available 8 a.m.–6 p.m. Eastern Time, seven days a week. Please include your order number when asking about an existing order.