How to Track Your BodyFlexx Order
Looking forward to your BodyFlexx delivery? Once your order ships, you can follow its progress through our Track My Order page or the tracking link in your shipping confirmation email.
How do I track my order?
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Visit our Track My Order page. You can also find “Track My Order” in the footer of our website.
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Enter the details requested on the tracking page to find your shipment.
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Check the latest updates. View your shipment’s progress and any estimated delivery date provided by the carrier.
Alternatively, open your shipping confirmation email and select the tracking link.
Please note: Your order confirmation confirms that we received your order. Your shipping confirmation is sent separately when your order ships.
I can’t find my tracking email
Check your spam, junk, and promotions folders, and search your inbox for “BodyFlexx.” Make sure you’re checking the email address you used at checkout.
You can also visit our Track My Order page to look up your shipment.
If you still need help, email Info@shopbodyflexx.com with your order number and the name or email address used at checkout.
Why hasn’t my tracking updated?
Tracking may not update immediately after a shipping label is created. The carrier needs to receive and scan your package before movement appears.
Updates can also pause between facilities while your package is in transit. A gap between scans does not necessarily mean your package has stopped moving.
If your tracking remains unchanged or your package is past the carrier’s estimated delivery date, contact us so we can help check its status.
My order says delivered, but I haven’t received it
If your tracking shows “Delivered” but you can’t find your package:
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Check your mailbox, parcel locker, building reception, and any safe delivery spots around your property.
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Ask household members or your building concierge whether they accepted it.
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Review the tracking page for delivery notes or a delivery photo.
If you still can’t locate your package, contact us with your order number as soon as possible so we can help you look into it.
Still need help?
BodyFlexx Support is happy to help! Email Info@shopbodyflexx.com or visit our Contact Us page.
Include your order number and a brief description of the issue so we can assist you faster.
