Returns & Exchanges

We want you to feel confident in your BodyFlexx purchase. If something isn’t right, you can request a return or exchange within 30 days of receiving your item, subject to the eligibility requirements below.

Eligible items may be returned for a refund to your original payment method, a size exchange or store credit.

Customers are responsible for return shipping. BodyFlexx covers standard shipping for approved replacement exchange items within Canada. U.S. customers are responsible for replacement exchange shipping. No restocking fee applies.

What items can be returned or exchanged?

Items must be in new, unworn and unwashed condition, with all original tags, packaging and any hygiene seals fully intact.

Please take care when trying on your items. Returned garments must be free from stains, makeup, deodorant marks, odours, pet hair and other signs of wear or use.

All returns and exchanges are subject to inspection and approval.

What items can’t be returned or exchanged?

We’re unable to accept standard returns or exchanges on:

• Final Sale items. Final Sale status will be clearly identified before purchase. These items are not eligible for return, exchange or refund, except where required by law or where BodyFlexx approves an exception.
• Opened hygiene-sensitive items, including items with broken or removed hygiene seals or missing hygiene tags.
• Items with incomplete original packaging, missing original tags, or signs of wear, washing or use.
• Custom or personalised items.
• Gift cards and store-credit balances, which cannot be returned or redeemed for cash except where required by law.

Free promotional items have no standalone refundable purchase value. Returns involving Buy One, Get One Free, Buy Two, Get One Free or similar offers are handled as explained below.

These exclusions do not limit your applicable rights concerning items that are defective, damaged or not as described. Nothing in this policy affects your statutory rights.

How do I start a return?

1. Visit our Returns & Exchanges page or email info@shopbodyflexx.com.
2. Provide your order number, the items you wish to return and the reason for your request. If you prefer a size exchange or store credit, please let us know.
3. Wait for approval, confirmation of any promotional refund adjustment, and return instructions before shipping your package.
4. Purchase tracked return postage and send your approved items to the address provided.

Please do not send items back without first requesting and receiving approval.

Who pays for return shipping?

Customers in Canada and the United States are responsible for purchasing return postage for standard refunds, exchanges and store-credit returns.

Please use a tracked shipping service and keep your postage receipt and tracking number until your return is resolved.

There is no restocking fee.

If your item is defective, damaged or incorrect, contact us before purchasing postage so we can arrange an appropriate resolution.

How do I return multiple items?

Please include all approved items from the same order in one box or securely sealed mailing bag and use one return shipping label.

Every item must be included in your approved return request. The parcel’s contents must match that request so we can issue the appropriate refund, exchange or store credit.

Include your order number inside the package. Contact us before combining items from different orders into one shipment.

How do size exchanges work?

Email info@shopbodyflexx.com with your order number and the item and size you would like instead.

Exchanges must meet this policy’s eligibility requirements and are subject to stock availability.

Canadian exchanges

Customers pay to return the original item. BodyFlexx covers standard shipping for the approved replacement item within Canada.

U.S. exchanges

Customers pay to return the original item and pay shipping for the approved replacement item.

We will confirm the replacement shipping cost and explain how any applicable duties or import taxes will be handled before you send your original item back.

Once we receive, inspect and approve your returned item, and any required shipping payment has been arranged, we will ship your replacement.

If your requested size is unavailable, we will contact you to discuss an eligible refund or store credit.

How do returns work for BOGO and Buy Two, Get One Free offers?

Eligible items purchased through a promotional offer may be returned under this policy. However, returning part of an order may change the promotion your remaining items qualify for.

We recalculate the offer based on the eligible items you keep, using their prices at the time of your original purchase, before the promotional discount. Any remaining qualifying groups retain their promotional benefit.

Your merchandise refund is the amount originally paid for the promotional items, less the recalculated cost of the items you keep and any merchandise refunds already issued. Refunds will not exceed the merchandise amount originally paid.

Example: You purchase three items priced at $70, $60 and $50 through Buy Two, Get One Free and pay $130 before tax. If you return the $70 item and keep the $60 and $50 items, the two remaining items no longer qualify for the offer. Their combined cost is $110, so your merchandise refund is $20, plus any applicable refundable tax.

Returning only an item received free does not generate a merchandise refund. Returning all eligible items from the promotional purchase allows a refund of the merchandise amount paid, subject to inspection and approval.

We will explain any promotional adjustment and confirm your expected refund before you send your return. The same calculation applies when choosing store credit.

An approved exchange for another size of the same style preserves the promotional benefit, subject to availability and the exchange-shipping terms above.

Can I choose store credit?

Yes. You may choose store credit instead of a refund to your original payment method for an eligible return.

Customers remain responsible for return postage. Store credit is issued after we receive, inspect and approve the returned items, based on the eligible amount paid after discounts and any promotional return adjustments.

Store credit can be used toward a future BodyFlexx purchase. Choosing store credit is optional.

When will I receive my refund?

We will notify you after receiving and inspecting your return and confirm whether it has been approved.

Approved refunds are issued to your original payment method within five business days of approval. Your bank or payment provider may take additional time to post the funds.

Refunds reflect the eligible merchandise amount after discounts and promotional adjustments, together with applicable refundable taxes.

If more than 15 business days have passed since your refund was approved, contact info@shopbodyflexx.com.

Are original shipping charges refundable?

Original shipping charges paid at checkout are non-refundable, except where required by law, where the return results from a defective item or a BodyFlexx error, or where BodyFlexx agrees otherwise.

If your order received free shipping, no original delivery charge will be deducted from your merchandise refund.

What happens to U.S. duties and import taxes?

Duties and import taxes are separate from merchandise and shipping charges.

If your return involves duties or import taxes paid at checkout, contact us before sending it back so we can confirm the applicable refund process. A merchandise return does not automatically guarantee a refund of duties, import taxes or related fees. Their treatment depends on the collection method and applicable rules.

Follow the customs instructions provided with your approved return to help avoid unnecessary charges or delays.

What if my item is damaged, defective or incorrect?

Please inspect your order when it arrives and contact info@shopbodyflexx.com promptly if an item is damaged, defective, incorrect or not as described.

Include your order number, a description of the issue and, where possible, clear photos. We will review the issue and arrange an appropriate resolution, including return or replacement shipping where appropriate.

Need help?

Email info@shopbodyflexx.com with your order number. BodyFlexx Support is happy to help.