BodyFlexx ships to addresses across Canada and the United States from our inventory in Brampton, Ontario, Canada.

Order processing

Please allow 1–2 business days to prepare and dispatch your order, excluding pre-order items. Any separate shipping schedule for pre-order items will be stated on the product page.

We process and dispatch orders Monday through Friday, excluding public holidays. Orders placed over the weekend begin processing on the next business day.

You will receive a shipping confirmation email once your order has been dispatched. During sales, holidays and periods of high demand, processing may take longer.

Delivery estimates below begin after dispatch and do not include order-processing time.

Shipping within Canada

All Canadian shipping prices are in Canadian dollars (CAD).

Northern and remote destinations may require additional transit time. Express service availability, rates and delivery estimates depend on your delivery address.

Free standard shipping eligibility is calculated after discounts and before taxes and shipping charges. Free shipping applies to standard shipping only. Express shipping remains payable on orders that qualify for free standard shipping.

For standard shipping, BodyFlexx selects the carrier and tracked service, which may include Canada Post, UPS or Purolator. If you select a named express service at checkout, we will ship using that carrier and service.

Express shipping speeds up transit after dispatch; it does not shorten order-processing time.

Shipping to the United States

All U.S. shipping prices are in United States dollars (USD).

Free standard shipping eligibility is calculated after discounts and before taxes, duties and shipping charges. Free shipping applies to standard shipping only. Xpresspost USA remains payable on orders that qualify for free standard shipping.

The standard shipping rates and free-shipping threshold above also apply to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. These destinations may require additional transit time beyond the estimates shown.

For APO, FPO and DPO military or diplomatic addresses, please contact us before ordering so we can confirm carrier service availability and delivery estimates.

Express service availability, rates and delivery estimates depend on your delivery address. Xpresspost USA is available only where offered at checkout. Express shipping speeds up transit after dispatch; it does not shorten order-processing time.

U.S. duties and import taxes

U.S. customers are responsible for applicable duties and import taxes, which are calculated, displayed and paid at checkout.

These charges are separate from product prices and shipping fees. They may apply even when your order qualifies for free standard shipping.

Orders cross an international border, and customs processing may affect delivery times.

Shipment tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to follow your shipment.

Tracking information may take time to update after a shipping label is created. Please keep your shipping confirmation email until your order arrives.

Delivery estimates and delays

Delivery times are estimates and are not guaranteed by BodyFlexx. Delays may occur because of weather, carrier disruptions, peak shipping periods, customs processing, public holidays or delivery to remote locations.

If your shipment is delayed or tracking has stopped updating, email info@shopbodyflexx.com with your order number so we can help investigate.

Shipping addresses and changes

Please confirm that your delivery address is complete and accurate before placing your order, including your apartment or unit number and postal or ZIP code.

If you need to correct an address, contact us immediately. We will do our best to help, but changes may not be possible once an order has been processed or dispatched.

If a package is returned because of an incorrect or incomplete address, we will contact you to discuss the next steps. Additional shipping charges may apply to resend it.

Missing or damaged deliveries

If tracking shows your order as delivered but you cannot locate it, please check your mailbox, parcel locker, building reception and any safe delivery locations. Check whether someone in your household accepted the package.

If you still cannot find it, contact us promptly so we can help investigate with the carrier.

If your order arrives damaged, keep the packaging and email us with your order number, details of the issue and, where possible, photos of the packaging and affected items.

Contact us

For shipping questions, visit our Contact BodyFlexx page or email info@shopbodyflexx.com.

Please include your order number when asking about an existing order.