Waiting for a refund? Here’s what happens after you send an eligible item back to BodyFlexx, when your refund is issued and what to do if it hasn’t appeared.

Approved refunds are issued to your original payment method within five business days of approval. Your bank or payment provider may need additional time to post the funds.

When does refund processing begin?

Refund processing begins after we receive, inspect and approve your returned items. The five-business-day processing period begins when your refund is approved—not when you submit your return request or ship your package.

Before sending anything back, visit our Returns & Exchanges page to review eligibility and start your request. Please wait for approval and shipping instructions before purchasing return postage.

What happens after I send my return?

1. Your package travels back to BodyFlexx

Use a tracked shipping service and keep your postage receipt and tracking number until your return is resolved.

Approved returns from Canada and the United States are sent to our return address in Canada. Return transit time is separate from refund processing time. You can check your carrier’s tracking page to follow your package.

2. We receive and inspect your items

We inspect the returned items to confirm they meet our return eligibility requirements.

A carrier’s “delivered” scan confirms delivery of the parcel; it does not mean the return has already been inspected or approved.

3. We notify you of the outcome

After inspection, we will notify you whether your return has been approved.

4. We issue your refund

Approved refunds are issued to your original payment method within five business days of approval.

Your bank or payment provider then processes the refund and posts it to your account. This may take additional time.

Does “five business days” mean the money will be in my account?

Not necessarily. Five business days is the timeframe for BodyFlexx to issue an approved refund. It does not include:

• The time your parcel spends travelling back to us.

• The time before inspection and approval.

• Any additional time your bank or payment provider needs to post the funds.

Business days exclude weekends and public holidays.

How much will I receive?

Your refund reflects the eligible merchandise amount after discounts and any promotional return adjustments, together with applicable refundable taxes.

There is no restocking fee. Customers in Canada and the United States are responsible for purchasing return postage for standard returns.

Original shipping charges paid at checkout are non-refundable, except where required by law, where the return results from a defective item or a BodyFlexx error, or where BodyFlexx agrees otherwise.

If your order received free shipping, no original delivery charge will be deducted from your merchandise refund.

What if my order included a promotional offer?

Returning part of a Buy One, Get One Free, Buy Two, Get One Free or similar promotional purchase may change the offer your remaining items qualify for.

We recalculate the promotion based on the eligible items you keep, using their prices at the time of your original purchase, before the promotional discount. Any remaining qualifying groups retain their promotional benefit.

Example: You purchase three items priced at $70, $60 and $50 through Buy Two, Get One Free and pay $130 before tax. If you return the $70 item and keep the $60 and $50 items, the remaining two items no longer qualify for the offer. Their combined cost is $110, so your merchandise refund is $20, plus any applicable refundable tax.

Returning only an item received free does not generate a merchandise refund.

We will explain any promotional adjustment and confirm your expected refund before you send your return. The same calculation applies if you choose store credit.

Are U.S. duties and import taxes refunded?

Duties and import taxes are separate from merchandise and shipping charges.

A merchandise return does not automatically guarantee a refund of duties, import taxes or related fees. Their treatment depends on how they were collected and the applicable rules.

If you paid duties or import taxes at checkout, contact us before sending your return so we can confirm the applicable refund process.

Follow the customs instructions provided with your approved return to help avoid unnecessary charges or delays.

What if I return multiple items?

Pack all approved items from the same order together in one box or securely sealed mailing bag and use one return shipping label.

Make sure the contents match your approved return request, and include your order number inside the package. This helps us identify the items and issue the appropriate refund or store-credit amount.

Contact us before combining items from different orders in one shipment.

Can I choose store credit instead?

Yes. For an eligible return, you may choose store credit instead of a refund to your original payment method.

Store credit is issued after we receive, inspect and approve your returned items. Its value is based on the eligible amount paid after discounts and any promotional return adjustments.

Customers remain responsible for return postage. Choosing store credit is optional.

Let us know your preference by emailing info@shopbodyflexx.com with your order number.

What if I requested a size exchange?

An approved size exchange results in a replacement item rather than a refund.

Customers in Canada and the United States pay to return the original item to us in Canada. BodyFlexx covers standard shipping for approved replacement exchange items to both countries.

For U.S. exchanges, any applicable duties and import taxes on the replacement are the customer’s responsibility. We will explain how these charges will be handled before you send your original item back.

Replacements are sent after your return is inspected and approved, subject to availability. If your requested size is unavailable, we will contact you to discuss an eligible refund or store credit.

An approved exchange for another size of the same style preserves the original promotional benefit, subject to availability.

See our Returns & Exchanges Policy for full details.

My refund hasn’t been posted yet. What should I do?

Check the date your refund was approved and allow for additional bank or payment-provider processing time.

If more than 15 business days have passed since approval, email info@shopbodyflexx.com with:

• Your order number.

• The date your refund was approved.

• Any relevant refund confirmation details.

If you haven’t received an approval notification, include your return tracking number so we can help check the status.

Please do not send your full payment-card number or banking credentials.

Need assistance?

Contact BodyFlexx or email info@shopbodyflexx.com with your order number and any questions about your return or refund.

Live chat is available 8 a.m.–6 p.m. Eastern Time, seven days a week.