Need to return or exchange an item? Follow these steps for orders delivered within Canada or the United States.

1. Check eligibility

Request your return or size exchange within 30 days of receiving your item.

Items must be in new, unworn and unwashed condition, with all original tags, packaging and any hygiene seals intact. Garments must be free from stains, makeup, deodorant marks, odors, pet hair and other signs of wear.

Final Sale items, opened hygiene-sensitive items, custom or personalized products, gift cards and store-credit balances are excluded from standard returns. These exclusions do not limit your applicable rights concerning defective, damaged or incorrectly supplied items.

Review our Returns & Exchanges Policy for full eligibility requirements.

2. Request your return

Email info@shopbodyflexx.com or contact us through store chat.

Include:

• Your order number.
• The items you’d like to return.
• The reason for your request.
• Whether you prefer a refund, size exchange or store credit.
• Your requested replacement size, if applicable.

If an item arrived damaged, defective or incorrect, include clear photos where possible and contact us before purchasing return postage.

Live chat is available 8 a.m.–6 p.m. Eastern Time, seven days a week.

3. Wait for approval and instructions

We’ll review your request and provide return instructions if it is accepted. Please do not purchase return postage or send items back before receiving approval.

If your return affects a BOGO, Buy Two, Get One Free or similar promotion, we’ll explain any adjustment and confirm your expected refund before you send your items back. Returning part of a promotional purchase may change the offer your remaining items qualify for.

For U.S. returns and exchanges, we’ll also provide customs instructions and explain how any applicable duties or import taxes will be handled.

4. Send your approved return

Customers in Canada and the United States purchase their own tracked return postage. All approved returns are sent to our return address in Canada.

Keep your postage receipt and tracking number until your return is resolved. There is no restocking fee.

If returning multiple items from the same order, pack all approved items together in one box or securely sealed mailing bag and use one shipping label. Include your order number inside the package. Contact us before combining items from different orders.

5. Receive your refund, exchange or store credit

Once we receive your return, we’ll inspect the items and notify you of the outcome.

Refunds

Approved refunds are issued to your original payment method within five business days of approval. Your bank or payment provider may need additional time to post the funds.

Refunds reflect the eligible merchandise amount after discounts and any promotional return adjustments, together with applicable refundable taxes.

Original shipping charges are non-refundable, except where required by law, where the return results from a defective item or BodyFlexx error, or where we agree otherwise. If your order received free shipping, no original delivery charge will be deducted from your merchandise refund.

For U.S. orders, duties and import taxes are handled separately. A merchandise return does not automatically guarantee a refund of these charges or related fees.

If more than 15 business days have passed since your refund was approved, email us with your order number and refund confirmation details.

Size exchanges

You cover shipping the original item back to us. BodyFlexx covers standard shipping for approved replacement exchange items within Canada and to the United States.

U.S. customers are responsible for any applicable duties and import taxes on replacement items. We’ll explain how these charges will be handled before you send your original item back.

Replacements are sent after inspection and approval, subject to availability. If your requested size is unavailable, we’ll contact you to discuss an eligible refund or store credit.

An approved exchange for another size of the same style preserves your promotional benefit, subject to availability.

Store credit

You may choose store credit instead of a refund for an eligible return. Store credit is issued after inspection and approval, based on the eligible amount paid after discounts and any promotional adjustments.

Choosing store credit is optional. Customers remain responsible for return postage.

Need help?

Read our Returns & Exchanges Policy or contact BodyFlexx with your order number.