Once your order ships, we’ll email you a shipping confirmation with tracking details. Check your inbox and spam folder, then use the tracking link to see your package’s latest status. 

Need help? Email info@shopbodyflexx.com with your order number.

Track my order

How long will my order take to arrive?

For Canadian orders, allow 1–2 business days for processing, followed by an estimated 3–9 business days for standard shipping or 1–3 business days for express shipping to most addresses.

Northern and remote locations may take longer. Delivery times are estimates, and express shipping does not shorten processing time. You’ll receive a tracking link by email once your order ships.

See our Shipping Policy for full details.

We offer free standard shipping on Canadian orders of $99 CAD or more and US orders of $99 USD or more, after discounts and before taxes, duties and shipping charges.

For orders below these amounts, standard shipping costs $12 CAD within Canada or $9.99 USD to the US.

Express shipping options and rates are calculated and displayed at checkout. Free-shipping offers apply to standard shipping only. Applicable US duties and import taxes are calculated and paid at checkout, including on orders that qualify for free shipping.

See our Shipping Policy for full details.

Check your mailbox, entrance, parcel locker, and any safe delivery locations. Ask household members or building staff whether they accepted the package, and review any carrier delivery photo. If you still can’t find it, contact us with your order number and tracking details.

Get Help With a Missing Package

Check your tracking link for carrier updates and compare them with your estimated delivery window. If that window has passed, contact us with your order number. We’ll help check the shipment’s status and explain the next steps.

You can also visit our Track My Order page to look up your shipment.

Use the tracking link in your shipping confirmation email. If you need help finding it, contact us with your order number.

Track my order

We currently ship to Canada and the United States. Shipping options and estimated delivery times depend on your destination. Enter your shipping address at checkout to see the available options.

Shipping policy

Canadian customers won’t receive a separate customs-duty bill for their BodyFlexx order. Applicable sales taxes are shown at checkout. For U.S. orders, duties and taxes are calculated and collected at checkout.

Contact us as soon as possible with your order number and the correct shipping address. We’ll check whether an update is still possible, but address changes aren’t guaranteed once an order is being processed or has shipped.

Request an Address Change

Request a return within 30 days of receiving your item. Items must be new, unworn and unwashed, with all original tags, packaging and any hygiene seals fully intact.

Review our Returns & Exchanges policy for eligibility, exclusions and instructions, or to start your return.

Email info@shopbodyflexx.com or use our store chat to request a return. Include your order number and the items you’d like to return.

Live chat is available 8am–6pm Eastern Time, seven days a week. Wait for approval and return instructions before sending your items back.

How to Start a BodyFlexx Return

Yes! We offer exchanges for Canadian and US orders. Email info@shopbodyflexx.com within 30 days of receiving your order, with your order number and the item and size you’d like.

You cover shipping the original item back to us in Canada, and we cover shipping your replacement to you. For US exchanges, any applicable duties and import taxes on the replacement are your responsibility.

Items must be unworn, unused, with tags and in their original packaging. Please contact us before returning your item. Once your return is inspected and accepted, we’ll send your replacement, subject to availability.

See our Return Policy for full details.

Exchange your size

Customers are responsible for purchasing tracked return shipping label. BodyFlexx will cover the restocking fee. Please wait for approval and return instructions before purchasing postage or sending your items back.

Refund policy

After we receive, inspect and approve your return, your refund will be issued to your original payment method within five business days of approval. Your bank or payment provider may take additional time to post the funds.

If more than 15 business days have passed since approval, email us at info@shopbodyflexx.com with your order number.

Understanding your refund

If your item arrived damaged, defective, incorrect or not as described, email info@shopbodyflexx.com promptly with your order number, a description of the issue and, where possible, clear photos.

Please contact us before purchasing return postage or sending the item back so we can review the issue and arrange an appropriate resolution.

Contact us about your order

Gift cards, store-credit balances, custom or personalised products, free promotional items and items marked Final Sale are excluded from standard returns and exchanges.

Items showing wear, washing or customer-caused damage, or missing original tags, packaging or intact hygiene seals, are also ineligible.

If your item arrived damaged, defective, incorrect or not as described, contact BodyFlexx so we can help. These exclusions do not affect your statutory rights.

Check return eligibility

Choose your preferred product, colour, and size, then select Add to Cart. Review your cart and continue to checkout to enter your delivery, payment details and any promotion codes. Check the product’s size guide before ordering.

Find your size before ordering

The payment methods available for your order are displayed at checkout. Choose your preferred option before completing your purchase.

Explore payment options

Contact us as soon as possible with your order number and requested change. We’ll check whether it’s still possible, but changes and cancellations aren’t guaranteed once processing has begun.

**NEW ARTICLE: 
Changing or Cancelling an Order

Request an order change

Contact us as soon as possible with your order number and the correct shipping address. We’ll check whether an update is still possible, but address changes aren’t guaranteed once an order is being processed or has shipped.

Request an address change

Enter your code in the discount field at checkout and apply it before paying. Check that the discount appears in your order total. Some offers have eligibility requirements or exclusions.

How discounts and offers work

Check the spelling, expiry date, minimum purchase requirement, and eligible products. The offer may also have restrictions on combining discounts. If you still need help, contact us before completing your order.

How discounts and offers work

Whether discounts can be combined depends on each offer’s terms. Review the promotion details and check your final total before paying.

How discounts and offers work

Check your spam and junk folders and confirm which email address you used at checkout. If you still can’t find it, email info@shopbodyflexx.com with your name, checkout email, and approximate order date.

Get help finding your order

Check your billing details and any message shown at checkout. If you’re unsure whether the order was placed, contact us before trying again to avoid a duplicate order. Never send your full card details by email or chat.

Get checkout help

Refer to the size guide available on each product page and compare your measurements. Follow that product’s fit notes, as sizing can vary between styles. Start with your measurements rather than your usual clothing size.

View our size guide

Check the product’s fit notes for guidance. Don’t automatically size down for stronger compression. If you’re unsure, contact us with your measurements and the product name so we can help you choose.

View our size guide

Check the product’s fit notes for guidance. Don’t automatically size down for stronger compression. If you’re unsure, contact us with your measurements and the product name so we can help you choose. 

See how to measure

Shapewear should feel snug and supportive while allowing you to breathe and move comfortably. If it feels painfully tight, digs in, or restricts movement, check the size and style before continuing to wear it.

Find your best fit

The size, garment length, compression, or cut may not suit your measurements. Check that the garment is evenly positioned and compare your measurements with its size guide. A different size or style may give you a better fit.

Find your best fit

For step-in styles, gently gather the fabric, step in, and ease it upward in small sections. Smooth it into place without pulling hard on straps or seams. Follow any instructions provided for closures or adjustable features.

How to put on shapewear

Follow the care label on your garment, as instructions vary by fabric and style. Check the recommended wash temperature, washing method, and drying instructions before cleaning.

Garment care guide

Check the care label first. If tumble drying isn’t permitted, allow the garment to air-dry as directed. Avoid applying heat that the garment’s care instructions don’t allow.

Garment care guide

Start with the outfit you’ll wear and the area where you want support. Bodysuits, shorts, briefs, and shaping tops offer different coverage. Compare the product descriptions for compression, neckline, length, and closure details.

Find the best shapewear for your outfit

Shapewear is generally designed to be worn beneath an outfit. Shaping clothing combines an outerwear style with shaping features, so it can form part of the outfit itself. Check each product description for its intended use.

Shapewear vs. Shaping Clothing: What’s the Difference?

Our waist trainer leggings feature an adjustable corset-style waistband. Regular leggings have a different waistband construction and fit. Compare each style’s product details to choose the support and adjustability you prefer.

Compare our waist trainer leggings

Look for styles with shaping coverage around the waist and abdomen, such as high-waisted shorts, briefs, or bodysuits. The best choice depends on your outfit, preferred coverage, and comfort.

Shop by target area

Visibility depends on the garment’s seams, edges, colour, and your outfit’s fabric. Choose coverage that stays within your outfit’s neckline and hem, and check the fit underneath the clothing you plan to wear.

Choose shapewear for your outfit

It depends on the style and your preference. Check whether the product has built-in bust support, an open-bust design, or a gusset. Those features help you decide what to wear underneath.

What to wear under shapewear

Gently gather the fabric and step in one foot at a time, then ease it over your thighs and hips in small sections. Hold the main fabric instead of pulling on seams or straps, and smooth any bunching before adjusting the fit.

View our step-by-step shapewear tutorial

Check the specific product description for opacity details. Fit and fabric stretch affect coverage, so test your chosen size in good lighting while bending and moving before wearing it for a workout.

How to Check Legging Fit and Coverage

Explore BodyFlexx Leggings

Our sauna activewear features a neoprene lining designed to retain body heat and increase sweating in and retain body heat during workouts.

Our regular activewear focuses on breathable, moisture-wicking fabrics for comfortable movement during workouts and everyday wear. Check each product’s description for its materials, intended use, fit and care instructions before choosing.

Sauna Activewear vs. Regular Activewear

Choose the hook setting that closes comfortably without forcing it. Fasten the waistband evenly and check that you can move comfortably. Follow the product’s fit notes when selecting your size and compression.

ARTICLE/TUTORIAL: 
Include in the waist trainer leggings guide, ideally with photos

See the full guide

Unfasten all hooks, then gently work the leggings up over your legs and hips. Smooth the fabric before fastening the waistband from the bottom up on the loosest setting. Adjust for a snug fit that lets you breathe and move comfortably.

View the step-by-step guide

BodyFlexx digital gift cards let you choose the shapewear, activewear or shaping clothing you love. Select an amount, purchase online and use the unique gift card code at checkout.

Yes, you can forward your gift card email to the recipient. If the gift card product page offers a “Send as a gift” option, enter their details to have it delivered directly.

Your digital gift card is delivered by email once your order has been processed. The email contains your gift card code and instructions for using it. If it hasn’t arrived, check your spam or junk folder.